Living and Residential Care


Adult congregate living care, adult foster care, adult homes, adult living communities, basic care communities, board and care, catered living services, community based retirement communities, community residence communities, community residential care communities, congregate care, domiciliary care, elder care homes, enhanced care, enhanced living, home for the aged, old-age homes, personal care, residential care communities for the elderly, residential communities for groups, retirement residences, service-enriched housing, shared housing establishments, sheltered housing, supportive care, and supported living



There has been conflict in the past between community owners/providers and consumers groups. Providers have vigorously defended a “social” model for ALCs, due to a wish to keep communities as homelike as possible, and to not have requirements that would entail costly and time-consuming paperwork. Unfortunately, there have been multiple instances of elder abuse, poor care, and malpractice, which have led consumer advocates to favor a more “medical” regulatory model. This underscores the increasing medical needs of AL residents. The trend has been toward a more conciliatory attitude between these two positions, moving toward a “medical model with a social conscience.” Recent initiatives have focused on the provision of person-centered care and research geared specifically toward AL.

There are multiple provider, consumer, profit and non-profit groups currently focusing on AL. National organizations are coming to agreement on how to improve care in AL. In 2003, the national Assisted Living Workgroup (ALW) was established at the request of the U.S. Senate Special Committee on Aging, and subsequently provided 110 recommendations aimed at assuring quality in AL. While this report was published over ten years ago, many of the recommendations are still pertinent today. The Center for Excellence in Assisted Living (CEAL) is an outgrowth of the ALW. CEAL is an ongoing effort at the national level to promote high-quality AL. CEAL serves as an informational clearinghouse, bringing together research, best practices, and policy. Data collection, person-centered care, and disclosure collaboratives in AL are some of the projects that have been developed and disseminated by CEAL.



Definition of Assisted Living


The variation among the different communities makes it difficult to establish a uniform definition of AL. The ALW developed the following definition:

Assisted living is a state regulated and monitored residential long-term care option. Assisted living provides or coordinates oversight and services to meet the residents’ individualized scheduled needs, based on the residents’ assessments and service plans, and their unscheduled needs as they arise [2].

Services required by state law and regulation must include but are not limited to:



  • 24-h awake staff to provide oversight and meet scheduled and unscheduled needs.


  • Provision and oversight of personal and supportive services (assistance with activities of daily living and instrumental activities of daily living).


  • Health related services (e.g., medication management).


  • Social services.


  • Recreational activities.


  • Meals.


  • Housekeeping and laundry.


  • Transportation.

A resident has the right to choose and receive services in a way that will promote the resident’s dignity, autonomy, independence, and quality of life. These services must be disclosed and agreed upon in the contract between the ALC and resident. AL does not generally provide ongoing, 24-h skilled nursing. However, residents are eligible to receive home health services on an intermittent basis to fulfill skilled nursing needs when these are unable to be provided by the AL staff. Residents are also entitled to receive hospice services in place if a revised plan of care is able to meet the needs of the resident and the community.


community Characteristics


One of the key differences between nursing communities and AL is that there are no federal regulations for AL. Each state has developed its own specific regulations, thereby avoiding onerous federal regulations that would likely lead to increased cost to both communities and residents. Some advocate that there would be potential benefit to federal oversight that establishes clearer and more uniform enforceable standards in order to maintain quality patient care and safety.

ALCs differ widely in size, capabilities of care, and philosophy. The adage “if you’ve seen one assisted living facility you’ve seen one assisted living facility” applies. Many are freestanding communities, while others may be part of a continuing care retirement community (CCRC) . Rooms are typically a private or semi-private studio and one- or two-bedroom apartments. As part of resident rights, recent proposals admonish private rooms for all AL residents. There are many corporate AL chains, with 78 % being for-profit, 20 % nonprofit, and 1 % government/other [1]. Sixty percent of ALCs serve 1–25 residents, 35 % have 25–100, and only 5.5 % have greater than 101; however, 71 % of all residents dwell in communities with more than 50 beds. Smaller communities tend to be newer than larger communities. In 2014, the largest chains were Brookdale Senior Living , Sunrise Senior Living , Evangelical Lutheran Good Samaritan Society , Emeritus Corporation , Five Star Quality Care , and Assisted Living Concepts . Most states in the West and Midwest, as well as a few northeast states (ME, PA, VI and VT) had higher use of residential care communities than the national average. Only in the West is there a comparable supply of residential care beds and nursing home beds per 1000 persons aged 65 and over, whereas nursing home beds far outnumber residential care beds in all other regions of the country [1].

Staffing in ALCs varies widely. There is no requirement for a nurse on site in ALCs. Seventy-five percent of ALCs provide social work services [1], with activities staff present more frequently in larger communities. Documentation and charting also varies, with state-specific regulations and scope of practice issues such as which AL staff, if any, are able to take verbal physician’s or other healthcare professional’s orders. State regulations and community-specific policies on which medical conditions may prohibit admission or give cause for discharge from an ALC vary. Ventilator dependency, stage IV decubiti, continuous intravenous fluids, and communicable airborne infections that require isolation may prohibit admission to AL. Most ALCs will admit residents with a moderate level of need for assistance, such as requiring help with or using wheelchairs (62–71 %). However, 44 % of ALCs will admit those who need assistance with transfers, and 53 % will not admit persons with moderate-to-severe dementia [3].

There is an increasing prevalence of dementia amongst AL residents. Zimmerman et al. [4] estimate that 71 % of AL residents have cognitive impairment (29 % mild, 23 % moderate, 19 % severe), and that 17 % of ALCs have dementia special care units, and 9 % dementiaspecific units. A majority of residents with mild dementia go unrecognized by AL staff [4]. State regulations have begun focusing on dementia care especially related to resident safety, staff training, and provision of dementia-friendly activities. The Alzheimer’s Association has developed AL-specific criteria and guidelines for dementia care [5]. Practitioners may notice a phenomenon in dementia-specific units that if a significant number of residents with dementia are admitted in a similar stage, at about the same time, that as these residents “age in place” and their disease progresses, many will be discharged from the AL community to a nursing community or hospice in a short period of time as they begin to require more complex medical and behavioral or end of life care. If anticipatory marketing has not been done, the community may experience a significant drop in occupancy rates that results in an impending financial crisis. AL residents may receive hospice care and continue to reside in the ALC depending on state regulation and each community’s capabilities.


Resident Characteristics


Three-quarters of residents are either entirely (22 %) or partially (49 %) responsible for making the decision to move into an ALC, while for other residents, their adult children, children’s spouse, or other family member commonly makes this decision. More than 70 % of residents move into an ALC from their own private home or apartment, and 60 % relocate within 10 miles of their previous permanent residence [6].

Similar to nursing communities, AL residents are typically female, white, with an average age of 87 years [6] and thus older than their nursing home counterparts [1]. The residents in AL do have increasing ADL needs [1] (Fig. 1) that generally correlate with declining overall health. This ADL dependency, though not as severe as those for nursing community residents, does exceed that seen in community-dwelling elderly. Data indicates that AL residents generally need assistance with two ADLs and have an average length of stay of 28 months.

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Fig. 1
ADL Dependence

AL residents often suffer from multiple medical problems. Half to three quarters have chronic conditions in three or more different general disease categories [7, 8]. As noted there is an increasing incidence and prevalence of dementia. Other common conditions include hypertension, heart disease, depression, arthritis, and osteoporosis [8].

Medication usage is an important issue in AL. Residents take an average of seven to eight prescriptions and two OTC medications daily, and 80 % require assistance with taking these medications [6]. Unlike skilled nursing communities, there is no federal mandate for a consultant pharmacist medication review, though many ALCs may provide this service. Use of over-the-counter medications, as well as alternative and herbal therapies are other potential concerns for the practitioner [9].

Overall, 60–90 % of residents are satisfied with their care in AL. The main two reasons residents leave the ALC are a change in health status or death. About 60 % move to a nursing community, 13 % move back home or to a child’s or relative’s home, 10 % transfer to another ALC, and 7 % go to a non-short-stay hospital [6]. Understanding resident admission and discharge patterns is helpful to physicians when they discuss with residents and families the option of AL as it relates to the resident’s care and illness trajectory.


Physicians and Other Providers


There is no federal mandate that requires an ALC to have a medical director, although some organizations have established this position. The ALW did not reach a majority consensus when considering a recommendation that ALCs have a medical director, but did reach a consensus that an “external professional consultant” should be used. One-quarter to one-third of ALCs have acquired a medical director [6]. There is increasing use of models where physicians either alone or in combination with nurse practitioners and/or physician assistants visit residents at the ALC on a regular basis. In general, most attending physicians continue to see residents in their private office. ALCs usually do not have a well-established “medical staff.” Unlike nursing communities, where there are mandatory visits no less than every 60 days, AL residents are required to be seen at a minimum of once yearly. ALCs can contract with different services, including home health care and hospice agencies. Despite the lack of regulation in most states, a consultant pharmacist provides medication review and monitoring at 64 % of ALCs [6].


Financing


AL cost is significantly lower than that of a nursing community and is usually paid for privately with residents and families financing the majority of costs. Costs vary widely, depending on size of the AL residence, care requirements and geographic region (Fig. 2). The national median monthly rate in 2014 was $3500/month [10]. The national median yearly cost for a single ALC room was $42,000 (compared to a nursing home private room at $87,600) [10]. Fees usually include rent, meals and some level of basic services. Unlike the skilled nursing community, there are no Medicare payments to ALCs. But many states have developed Medicaid waiver programs under CMS to cover personal and skilled care services for qualified, low-income patients. Medicaid paid for at least some services for 19 % of all residents in 2010 [8]. Rendered services, not room and board charges, can be covered by Medicaid funds. These waivers are only available when a resident meets both the state’s criteria for being “nursing home eligible” and the Medicaid financial eligibility requirement. Residents may experience a long delay before receiving such a waiver and some ALC providers feel that they receive inadequate reimbursement under the waiver programs. Long-term care insurance is an occasional primary payment source. The lack of public funding for AL makes affordability a major concern for the future viability of the AL industry.

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Fig. 2
Variations in base rate costs for assisted living communities (one-bedroom single-occupancy monthly rate)

Another affordability concern is “a la carte” pricing policies at ALCs. ALC communities may charge extra when residents need additional help (i.e., a higher level of care/assistance) as illness progresses. Since many residents have limited funds, their families may be reluctant or even refuse to pay the increased fees and often subconsciously deny the existence of increasing frailty and medical risk.

Surprisingly, despite all these concerns about affordability, residents move out of an ALC due to financial reasons only 6 % of the time [6]. If a resident has to move out of the ALC for lack of funding, it is a difficult time for families. Not infrequently the resident is transferred to a hospital, which then assumes the responsibility of placing the resident at another healthcare community.


Physician Billing


Readers are referred to Part IV Special Issues in Long Term Care, Chap. “Documentation and Coding”. Of note, the custodial care codes should be used (99324-99326 and 99334-99337) for ALC visits and not the home visit codes. AL coding uses Place of Service Code 13 . Also note that reimbursement for AL medical services is generally higher than equivalent codes for other sites of service, such as the office and nursing home settings, which can be a financial incentive for physicians to make resident visits at the ALC.


Assisted Living Care



Direct Care Services


AL residents frequently require initial assessment by a physician prior to move-in, with this specific assessment varying by state. Unlike a formal mandatory plan of care in a nursing community, the ALC may develop a “service plan,” which is similar in nature, and customized to the needs and preferences of the resident. Some service plans, however, may not incorporate a health care plan. Residents cannot be forced to move out of a community against their wishes, unless they meet discharge criteria exemplified by not being able to be cared for appropriately and safely. As previously mentioned, home care and hospice care may come into the community if the resident qualifies for these services.


Medication Management


Medication management is a significant issue in AL. As in other settings, medication management entails evidence-based prescribing, administration of medications, and e-prescribing. Healthcare providers should be knowledgeable about the basic tenets of geriatric prescribing (see Chap.“Medication Management in Long Term Care”for a more detailed review). This includes the five “Rs”—the R ight medication at the R ight time, the R ight dose, and the R ight route of administration for the R ight patient. The Beers Criteria of “potentially inappropriate” medications for the elderly is a useful guide [11]. Many communities have a contract with a consultant pharmacist that can assist the community with medication management. Medication over- and undertreatment [12] is a problem in AL that consultant pharmacists can address with practitioners. The pharmacist may be especially helpful if they have advanced qualifications in geriatric pharmacy patient care.

Administration of medicines in the AL can be a problem because frequently non-licensed staff members give or assist with the dispensing of medications without adequate nurse supervision. Requirements for level of staff training and oversight of medication administration vary among states. Staff may lack assessment skills, so adverse medication side effects may be unrecognized. Unlike the nursing community, healthcare providers may not be notified when a resident has refused to take medications.

If the AL residents self-administer medications, over time this can become unsafe. When a resident with dementia has increasing memory loss and decreasing executive function, they struggle to self-administer medications. Even the definition of “self-administer” may be unclear—in some ALCs, this could simply mean that staff takes a medication from the med cart and places it into the resident’s hand to self-administer.

Record keeping varies in ALCs, though some have more traditional patient charts. Medication delivery and storage in ALCs may be suboptimal. Order changes, inadequate medication monitoring, and multiple providers prescribing, all challenge safe medication management. Practitioners may have no influence on a particular ALC’s structure, staff competency, ongoing quality improvement processes, or accountability in regard to medication administration and management, but could (and should) offer their expertise as a resource.

When applying the basic principles of medication management in the elderly, careful consideration must be given to the fact that the resident resides in AL. Any medication can cause almost any side effect in an elderly patient. Since the AL staff may not have formal training, common geriatric syndromes caused by medications (such as falls, urinary incontinence, change in appetite, and new or worsened confusion) may not be recognized. Without a formal chart or well-established notification channels, the attending physician (NP/PA) may be unaware that a new medication was prescribed or dose changed by another practitioner.

As in nursing communities, medications may be prescribed without a face-to-face visit by the practitioner. As such AL residents may receive unnecessary medications if the AL staff lacks assessment skills, or if underlying disease states go undiagnosed or untreated. The resident’s quality of life needs to be carefully and continuously evaluated. As in all settings where the elderly receive care, a new or worsening condition may not need treatment if the treatment’s potential side effects or risks outweigh the potential benefits.

Since the government categorizes an AL resident the same as a community-dwelling persons in regards to Medicare Part D, residents and their families may be presented with the problem of higher pharmacy costs when reaching the “donut hole” at which time residents are expected to pay for medications that were previously covered by pharmacy benefits. The residents may then end up paying more out-of-pocket cost for medication, which when combined with other AL fees can entail significant financial hardship for the resident and family.


Resident Rights


A common concern of residents and families is that they are often unaware of ALC services and costs. Ideally, marketing information should be consistent and residents should receive open disclosure of all ALC fees and services prior to signing the admission contract. The ALC need to inform residents and families on transfer and discharge policies to include the appeals process. The ALW recommendation regarding resident rights and provider responsibilities are listed in Tables 2 and 3 (where the ALC is also referred to as an assisted living residence or ALR).


Table 2
Resident rights







































































Within the boundaries set by law, residents have the right to

• Be shown consideration and respect

• Be treated with dignity

• Exercise autonomy

• Exercise civil and religious rights and liberties

• Be free from chemical and physical restraints

• Be free from physical, mental, fiduciary, sexual and verbal abuse, and neglect

• Have free reciprocal communication with and access to the long-term care ombudsmen program

• Voice concerns and complaints to the ALR orally and in writing without reprisal

• Review and obtain copies of their own records that the ALR maintains

• Receive and send mail promptly and unopened

• Private unrestricted communication with other

• Privacy for phone calls and right to access a phone

• Privacy for couples and for visitors

• Privacy in treatment and caring for personal needs

• Manage their own financial affairs

• Confidentiality concerning financial, medical and personal affairs

• Guide the development and implementation of their service plans

• Participate in and appeal the discharge (move-out) planning process

• Involve family members in making decisions about services

• Arrange for third party services at their own expense*

• Accept or refuse services

• Choose their own physicians, dentists, pharmacists, and other health professionals

• Choose to execute advance directives

• Exercise choice about end-of-life care

• Participate or refuse to participate in social, spiritual, or community activities

• Arise and retire at times of their own choosing

• Form and participate in resident councils

• Furnish their own rooms and use and retain personal clothing and possessions

• Right to exercise choice and lifestyle as long as it does not interfere with other residents’ rights

• Unrestricted contact with visitors and others as long as that does not infringe on other residents’ rights

• Come and go rights that one would enjoy in their own home

• In addition, residents’ family members have the right to form and participate in family councils


*An ALR may require that providers of third party services ensure that they and their employees have passed criminal background checks, are free from communicable diseases and are qualified to perform the duties they are hired to perform



Table 3
Provider responsibilities







In the context of resident rights, providers have a responsibility to

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Jul 2, 2017 | Posted by in GERIATRICS | Comments Off on Living and Residential Care

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