The utility and reliability of hospital and practitioner rating systems is currently limited due to the use of various, often unclear criteria
It is important to be aware that some sites will assist hospitals in improving their rating for a fee
Practitioners should actively review their presence on rating sites as many, but not all, encourage correction of inaccurate information
Customer service aspects visits (parking issues, interaction with receptionist, etc.) often impact practitioner ratings by patients
References
1.
WebMD: Better information. Better health. http://www.webmd.com/health-insurance/insurance-basics/how-use-online-ratings-hospital?. Accessed 13 Mar 2016.
2.
Healthcare Association of New York State (HANYS) Quality Institute. HAYNS’ report on report cards: understanding publicly reported hospital quality measures. October 2013. http://www.hanys.org/quality/data/report_cards/2013/docs/2013_hanys_report_card_book.pdf. Accessed 9 May 2016.
3.
Rice S. Modern Healthcare. Experts question hospital raters’ methods. May 31, 2014. http://www.modernhealthcare.com/article/20140531/MAGAZINE/305319980. Accessed 7 June 2016.
6.
The Advisory Board. Confused by the many hospital rankings? Here’s how they all work. May 1, 2015. https://www.advisory.com/daily-briefing/resources/primers/hospital-rankings. Accessed 14 Mar 2016.
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